"Talk to me"

At about 330 downloads and 150 active installs, the feedback I'm getting from blueBill Mobile customers is very small. It mostly comes from people in a birders' forum where I posted a notice about the app; while the feedback brought from the Android Market infrastructure is practically zero. The point is not related to the small quantity of comments (it's natural), but by their poor quality: short sentences, which often don't let you understand what's happening, and the incapability of setting up a conversation. Consider, for instance, the latest comment I've received:Not many birds to choose from on the list included. Nice app though. (3 stars).Now, blueBill Mobile provides support for almost 1,000 bird species (and for 680 of them it has got 6,000 available call recordings), that are precisely all those you can see in Europe, some adjacent Asian countries and northern Africa (including extreme rarities). So, the problem is not related to the number of birds, but to the world region in which the application brings some value. Now, what the commenter is asking for? Is she aware of the whole 1,000 birds list? Is she aware of the fact that in Europe she won't be able to see more? Perhaps is she from USA and wants North American birds? How can you guess what your priorities must be with such a poor communication?On the other hands, as I said, the standard channels are working (forum, email). I'v...

Date: July, 06 2010
Url: http://www.java.net/blog/fabriziogiudici/archive/2010/07/06/talk-me

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